Unit 9105, 141 Access House Morden Road, Mitcham, Surrey, England, CR4 4DG, UK
sales@goproit.com

About us

global services

OUR INNOVATION

To allow a continent-recognized leader, we offer comprehensive solutions for IT professions, and establish the touchstone of stakeholder experience through sustainable innovation and service expertise

Customer Support

OUR MISSION

On-Time Deliverance
In-Cost Performance
Highest-Quality Assurance

About Us Image

About Us

GoProIT is an IT Consultancy and IT Managed services provider Globally with immeasurable expertise of IT professionals in Hardware/Support & Consultancy and Project Planning.

GoProIT is a 3rd party IT technical support services provider. We focus on providing on-demand and well-managed IT support services around the globe, round the clock. Our highly technical skilled team of engineers is available 24/7 to visit the client site and fix issues. Our engineers are like soldiers and ready to take over the issue at the client site. We provide IT Services and Solutions for Data Centers, Offices, and workplaces that need to build an efficient IT Infrastructure Established in 2016, Global Smart Hands is an Outsourcing Company that not only works on major IT projects but also handles operational matters and record maintenance of leading organizations in an efficient manner.

IT Recruitment Services

Recruitment services with reasonable and reliable
features in all over the world.

GoPro IT Consultant experts support team provides 24/7
support to our clients through emails, Zoom, Skype,
Webex and live calls or other social network.
We provide unlimited on location customer support with a
team of dedicated and skilled engineers who provide
professional advice and consulting services.

GoPro IT Experts concentrate on providing the best IT
field engineer teams to tackle either dispatch task or
contractual issues along Field engineer management
services.

IT Recruitment Process Layout

IT Service Level Agreement

GoPro IT Consultant offers diversity of service level
contract that allow you to choose the solution that suits
your business needs and budget.
There are no penalties for adding or removing equipment
in your contract, you can prepare the SLA fine-free at any
time.

Our 24 x 7 x 365 phone and other medium support is
standard on all SLAs, providing certified engineer for
support tickets within no time of submission.
We can also create a custom SLA to reflect your specific
management requirements. For example, a four-hour
response time means we’re onsite with the part in-hand,
and NBD is guaranteed to arrive before noon on the next
business day.

Coverage around the world

Middle East Support
Asia Support
South Asia Support
Europe Support
America Support
Latin America Support
Australia Support
Africa Support
Canada Support

Support 24*7*4h SLA all countries
Support 24*7*4h SLA all countries
Support 24*7*4h SLA all countries
Support 24*7*4h SLA all countries
Support 24*7*NBD SLA all states
Support 24*7*4h SLA all countries
Support 24*7*4h SLA all cities
Support 24*7*4h SLA all countries
Support 24*7*4h SLA all cities

SLA Metrics

SLA Metrics Layer 1
Layer 1:

P1 2 hrs onsite, 4 hrs resolution
P2 4 hrs onsite, 6 hrs resolution
P3 6 hrs onsite, 8 hrs resolution

SLA Metrics Layer 2
Layer 2:

P1 4 hrs onsite, 6 hrs resolution
P2 6 hrs onsite, 8 hrs resolution
P3 8 hrs onsite, NBD resolution

SLA Metrics Layer 3
Layer 3:

P1 8 Hrs onsite, NBD resolution
P2 NBD onsite, 36 hrs resolution
P3 NBD onsite, 48hrs resolution

UK Office

Unit 9105, 141 Access House Morden Road, Mitcham, Surrey, England, CR4 4DG, United Kingdom

US Office

Site 1200, 1309 Coffeen Avenue, Sheridan, WY, Sheridan, US, 82801

Pakistan Office

Unit/House 4, Street 106, G-13/1, 44100, Islamabad

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